During the Transition Handover-In, the Service Delivery Environment Supervision Manager must identify and define the components required for delivering the service. This may include establishing or maintaining the Service Delivery Environment such as platforms, hardware, and software tools etc. Any essential security requirements specified by the Client must be considered.

The Service Delivery Environment Supervision Manager must collaborate with managers from all Service Delivery streams to understand the requirements from environment establishment perspective. In addition, the Client may have specific requirements that the Service Delivery must accommodate. There could be requirements in terms of assets to provide service delivery. In such cases, the Service Delivery Environment Supervision Manager should determine and acquire these assets in a timely manner to enable the overall success of Service Delivery.

Infrastructure items with extensive lead times need to be identified early to ascertain how they will be addressed. Even when the required assets are not unique, compiling a list provides insight into aspects of the scope and associated effort that are often overlooked.

Examples of infrastructure requirements could be:

• Additional bandwidth for data and voice communication
• Special software or hardware that is not a part of a standard infrastructure
• Server configurations
• Software such as tools, platforms, operating systems, middleware, databases, language compilers, integrated development environment etc.
• Service development related tools
• Communication tools (as identified in the Communication Management Stream).
• On-going infrastructure support needs.

All the Service Delivery Environment Supervision requirements must be documented and communicated to relevant stakeholders.